FAQ

How does a scan start?

Your own anti-cheat flags the player first. A staff member then tells that player to download the Trace scanner and run it. Trace does not sit inside your server and does not watch your players.

What does the scanner run on?

Windows 10 and 11, on the player’s own PC, while FiveM is open. It runs for a few seconds and exits.

Will a player’s antivirus flag it?

It can. The scanner is code-signed and its SHA-256 is published in the docs, but some antivirus tools flag any process that reads another process’s module list. Tell players what the scanner does before you ask them to run it.

Can a cheat detect and evade the scan?

In principle, yes, and we do not claim otherwise. The scanner is rebuilt on a schedule and signatures update daily. A clean report is evidence, not proof. Use it alongside staff judgement.

What does a clean scan return?

The same report with a CLEAN verdict, the full log and the same hashes. Clean means nothing matched at the moment of the scan.

Which servers and frameworks are supported?

Any FiveM server. ESX, QBCore, Qbox, ox_core, vRP and standalone setups all work. There is no server-side resource to install: the scanner runs on the flagged player’s machine and the verdict arrives on your dashboard.

How does billing work?

Through Stripe, in euro. Personal is sold monthly, six-monthly, yearly or as a one-off lifetime license; Enterprise is billed every six months. Tax is added at checkout where it applies.

Can I get a refund?

Usually not, but if its a problem from our end you get a full refund and on some cases a compensation. Ask in Discord or by email.

How do I cancel?

Use the billing portal link in your receipt email, or ask in Discord. Cancelling stops renewal, and access continues to the end of the paid period. A lifetime license has nothing to cancel.

Still stuck? Ask in Discord.